Refund policy

RETURNS

All crystals and jewelry sales are final. No returns or exchanges are accepted unless the item is received damaged.

Proof of purchase and any damage is REQUIRED.

Sale items are NOT returnable or refundable.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at lillyandlotuscrystals@gmail.com.